Guest Services Representative - Courtyard by Marriott Texarkana

OCI Hospitality•Texarkana, TX

About The Position

Join our growing team! Sterling Hotels, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property Location: Texarkana, Texas

Requirements

Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and professionalism
Conduct work-related functions in a professional manner

Responsibilities

Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
Registers and processes guests upon arrival and departure
Demonstrates telephone courtesy and professionalism
Attentive ly l istens to guests and anticipate s any additional needs or concerns
Maintains clean and professional appearance of public areas and hotel office
Uses appropriate selling techniques to maximize revenue and occupancy
E nsure s all guest accounts are complete and accurate
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Complies with the hotel's standard operating procedures and policies
Assists in monitoring and upholding procedures for safety of guests and hotel team members
Processes departmental reports
Assists team members and other departments as needed to contribute to operational efficiency
Delivers amenities and general assistance to guests as requested
Performs a dditional responsibilities as assigned by l eadership