Guest Services Representative - Part Time ( Harrah's Hoosier Park)

Caesars Entertainment•Anderson, IN

2d•Onsite

About The Position

JOB SUMMARY: Responsible for guest interaction at the Rewards Club desk. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Requirements

Must have an outgoing, energetic and enthusiastic attitude.
Must be comfortable initiating conversations and creating a fun environment with our guests.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or 1 to 3 year's equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or Team members of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Must be computer literate.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Must be able to obtain and maintain an Indiana Gaming Commission License.

Responsibilities

Responsible for greeting all guests.
Responsible for promoting exceptional customer service.
Responsible for promoting membership into the rewards program.
Responsible for the input of all patron information not captured by reservations.
Responsible for educating patrons rewards club benefits.
Responsible for maintaining daily procedures regarding the Rewards Club members which includes, discerning appropriate identification, filing and record keeping.
Responsible for maintaining and balancing a cash drawer.
Responsible for coupons and newspaper promotions regarding cruises and promotions on property.
Responsible for making public announcements or special announcements.
Responsible for direct mail inquiries to include updating customer account information and related duties.
Assists with the resolution of player complaints and problems.
Assists with promotional item implementation, distribution and redemption
Responsible for fostering a fun environment.
Responsible for being gracious to all guests and co- workers.
Responsible for promoting a positive influence in the community and participating in company- sponsored events.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures that behavior and appearance comply with established standards.
Maintains a professional work environment with management and staff.