Guest Services Representative - F/T (32827)

Agua Caliente Spa Resort & Casino • Rancho Mirage, CA

39d

About The Position

Accommodates guest of the Hotel by performing the following duties.

Requirements

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• High School Diploma, GED, or equivalent combination of education and experience

Responsibilities

• Monitor and analyze room inventory to maximize occupancy and increase average rate.
• Answers the telephone using appropriate greeting.
• Process guest telephone request in a timely manner
• Understand and implementing new and existing front office procedures.
• Greet customers immediately with a friendly and sincere welcome using a positive and clear speaking voice, Use positive body language.
• Computes bill, collects payment, and makes changes for guest, verify and imprint credit card for authorization using VISA NET.
• Help train new and existing employees for the efficient operation of the department.
• Assigned reservation based on resort availability and guest preference. Give choice of smoking or non-= smoking room, and notify guest of check in and out time.
• Keeps records of room availability and guest s accounts, and Deposits guests valuables in hotel safe deposit box..
• Memorize and communicate deposit and guarantee policies. Issue room keys, and escort instructions to bellhop.
• Responsible for accurately processing transactions.
• Carries out responsibilities in accordance with the organizations polices, procedures.
• Responsibilities include assistants to train Guest Representatives I in taking reservations and operating Computer terminals and printers to store and receive reservation data.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 251-500 employees