Guest Services Representative

My Place Hotels•Grand Rapids, MN

7h•Onsite

About The Position

My Place Hotel is seeking a motivated and detail-oriented Guest Services Representative to deliver exceptional guest experiences. In this key role, you will be the central point of contact for guests, ensuring their stay is seamless from reservation to check-out. The ideal candidate is an organized, dependable multitasker with a positive attitude and strong knowledge of the local area.

Requirements

Proficiency in Microsoft Office and basic computer applications.
Excellent verbal and written communication skills to interact effectively with guests and colleagues.
Ability to juggle multiple tasks while maintaining high standards of accuracy and organization.
Reliability, professionalism, and consistency in your work are essential.
A meticulous approach to ensure accuracy in financial transactions and guest records.
Strong knowledge of the local area.

Responsibilities

Welcome and greet guests with a warm and friendly demeanor.
Efficiently handle check-ins and check-outs.
Manage reservations.
Accurately record charges for rooms, taxes, My Store purchases, and pet fees according to hotel policy.
Serve as the go-to resource for guests by providing information about the hotel, amenities, local attractions, restaurants, shopping, and churches.
Address and resolve guest concerns or complaints with professionalism.
Operate the phone system with proper etiquette, take and transfer calls, accurately record messages, and manage guest wake-up calls.
Complete credit card authorizations.
Accurately handle cash transactions and provide change for guests.
Maintain organized records of the day's activities, including preparing the Night Audit Checklist, managing cash and call logs, and keeping the Front Desk Log up-to-date.
Report any issues related to the front desk, guest relations, or maintenance to the General Manager.
Adhere to all safety and security protocols.
Regularly inspect the property, including walking all floors and stairwells, checking outside doors for security, and ensuring outside lighting is functioning properly.
Actively promote the Stay Rewarded Loyalty Program to enhance guest loyalty and satisfaction.
Assist with cleaning tasks, such as laundry (washing, drying, folding, and storing), cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar.
Ensure that all entrances and sidewalks are free of snow and ice.
Deliver additional guest supplies such as rollaway cribs, towels, and soap as needed.
Issue and track master keys and key cards for housekeeping and maintenance staff.
When needed, assist with cleaning guest rooms, particularly when the hotel is full or the housekeeping staff is short.