Guest Services Representative - Atrium Health Lincoln FT Weekends
About The Position
Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times. Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair. Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle. Answers incoming calls in a courteous and helpful manner. Communicates transportation requests to Shuttle Service, using two-way radio. Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns. Keeps front desk area neat, organized and free of clutter. Assists with special projects and other clerical duties as assigned by Volunteer Coordinator. Directs volunteers assigned to work at the front desk, utilizing them as needed.
Requirements
- Must be able to stand or walk for long periods of time.
- Must be able to push/pull wheelchair and or Staxi Chair as required.
- Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed.
- Must speak fluent English.
- Intact sense of sight, hearing and touch.
- Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.
- High School education required.
- Customer service experience required.
- Computer and data entry skills required.
Nice To Haves
- Prior experience in healthcare preferred.
Responsibilities
- Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.
- Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.
- Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.
- Answers incoming calls in a courteous and helpful manner.
- Communicates transportation requests to Shuttle Service, using two-way radio.
- Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.
- Keeps front desk area neat, organized and free of clutter.
- Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.
- Directs volunteers assigned to work at the front desk, utilizing them as needed.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
