Guest Services Representative

JLL•Chicago, IL

15d•$19 - $20•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are currently seeking a Guest Service Representative to join our Experience Management (XM) team. Estimated total compensation for this position: $19-19.50 per hour The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Expected Schedule: Monday - Friday 7:00am - 3:30pm

Requirements

High school diploma or equivalent
Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field
Professional demeanor and appearance
Positive and engaging personality in all work situations
Outstanding people skills
Ability to be flexible and adaptable
Strong organizational skills and ability to multi-task
Excellent oral and written communication skills
Ability to think quickly and efficiently when confronted with a client request
Self-starter, motivated, takes initiative, and anticipates needs of others
Computer literacy, specifically MS Office applications and Internet
Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted
You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment.
Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Front Desk Reception o Courteously greet all tenants and visitors to the reception desk
Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs
Provide excellent service to all guests arriving at the building
Answer and respond to tenant phone calls and e-mails for assistance throughout the day
Provide guidance and information as requested from tenants and visitors to the building
Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property
Maintain service alert awareness and report any security issues to the designated security and/or management parties
Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)
Foster a positive and professional work environment at all times
Any additional duties as assigned