Two Rivers Resort Guest Services Representative

SPOKANE TRIBE-SPOKANE RESERVATION • Davenport, WA

1d • $18 • Onsite

About The Position

The Guest Services Representative supports the daily operations of Two Rivers Resort by providing friendly, professional, and efficient customer service at the front desk. This position is responsible for greeting guests, answering phones, booking reservations, processing sales transactions, and assisting customers with resort-related questions and needs.

Requirements

• Must be 18 years of age or older
• Must possess a valid Washington State driver’s license
• General experience providing customer service
• Ability to handle cash transactions accurately
• Strong communication and interpersonal skills
• Ability to work independently and complete assigned duties with minimal supervision
• Dependable, responsible, and able to maintain a professional demeanor
• Comfortable handling a variety of guest needs
• Able to remain calm and professional during busy periods
• Willing to assist in multiple areas of resort operations
• Ability to manage multiple tasks in a fast-paced environment
• Must be available to work a flexible schedule, including holidays, weekends, evenings, and special events, as needed
• Ability to stand for extended periods
• Ability to safely lift up to 50 lbs.
• Ability to bend, twist, climb, crawl, and perform light cleaning and stocking duties
• Ability to work both indoors and outdoors as needed

Nice To Haves

• Knowledge of a reservation system preferred, but not required

Responsibilities

• Greet guests in a friendly, professional, and welcoming manner upon arrival.
• Answer phones and respond to guest inquiries regarding reservations, accommodations, marina services, amenities, and general resort information.
• Book, modify, and cancel reservations using the reservation system.
• Assist guests with check-in and check-out procedures.
• Provide excellent customer service by identifying guest needs and resolving concerns in a timely and professional manner.
• Operate a cash register and accurately process transactions for merchandise, reservations, and other services.
• Accept payments, issue receipts, and provide accurate change.
• Collect required payments and deposits for RV Park guests.
• Follow proper cash handling procedures, including counting and verifying tills as assigned.
• Verify identification and complete required documentation for Tribal members.
• Maintain a clean, organized, and welcoming front desk, store, and RV Park work areas.
• Complete daily cleaning and assigned task lists for the RV Park.
• Stock merchandise and supplies as directed by management.
• Communicate effectively with management, coworkers, and guests in person, by phone, and via email.
• Assist other Resort staff as needed and support overall daily operations.
• Remain productive during downtime by cleaning, organizing, restocking, and completing assigned tasks.
• Follow all safety guidelines and comply with Tribal, Federal, and Washington State laws, policies, and procedures.
• Maintain confidentiality at all times.
• Attend required meetings and trainings.
• Perform other duties as assigned.

Benefits

• Personal time off (PTO) (accrual rate determined by years of service.
• Professional development opportunities are available contingent upon funding and approval.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees