Guest Services Representative

Mountainside Medical Center•Montclair, NJ

1d•Onsite

About The Position

Join our team as a rotating shift, PRN, Volunteer Services, Guest Services Representative in Montclair, NJ. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Hackensack Meridian Mountainside Medical Center is an 820,000-square-foot facility that offers the latest medical programs, cutting-edge technology, and patient-focused care that includes 365 beds, 1,200+ employees, and a 27-bed Emergency Room/Fast Track Unit.

Requirements

High School diploma.
At least 1 year of experience working in hospitality.
Proficiency in English and multilingualism will be considered an asset.
Ability to work flexible hours.
Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.

Responsibilities

The Guest Services Representative will greet patients with the highest level of courtesy, professionalism, and warmth when they arrive at Mountainside Medical Center reception areas.
The Guest Services Representative will ensure a consistent level of outstanding customer service in the following areas: greeting patients and visitors, providing assistance in navigating the hospital, resolving concerns and problems, and escalating issues to the appropriate person when needed.
Greet patients and visitors in a kind and friendly manner at all times.
Handle and direct incoming calls from the public regarding patient location and phone number.
Monitor flow of visitors and vendors in the Front Lobby, ensuring that all are greeted immediately and directed to their destination in a timely fashion.
Perform other position-appropriate duties as required in a competent, professional, and courteous manner.
Ensure that the Guest Services Desk is kept clean, organized, comfortable, and suitable for its use, with all the equipment and furniture kept in good working order.
Serve as a resource person for volunteer staff, making a special effort to work well with the volunteers and understanding the diversity of the group that they work with.
Act in an appropriate, courteous, and professional manner at all times. Especially when faced with resistance.
Uphold visitation and other applicable policies, procedures, guidelines, and restrictions of the hospital while being respectful and courteous to a diverse audience.
Keep the standards of HIPAA when dealing with the release of patient information.
Record and deliver flowers/mail to the patient rooms.
Utilize the computer terminal and other applicable systems.