Guest Services Representative

Choice Hotels International • Chicago, IL

1d • Onsite

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world, with over 7,400 hotels and 625,000 rooms across 45 countries and territories. They offer a diverse portfolio of 22 brands, catering to various traveler needs from full-service upper upscale to economy. The company emphasizes its Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity, which are key to inspiring Loyalty, Growth, and the Hospitality Spirit. This specific role is for a Guest Service Representative at the Radisson Blu Aqua, a luxury downtown property in Chicago. The Radisson Blu Aqua features 334 chic guest rooms and an impressive 8,000 square feet of fitness spa rooms and facilities, and is conveniently located within walking distance from Millennium Park, the Magnificent Mile, and Navy Pier.

Requirements

• Strong customer service experience required
• Ability to maintain a positive and professional attitude when handling all situations
• Solid computer skills
• Ability to push/pull up to 30lbs
• Ability to work flexible schedule, including morning, afternoons, nights and weekends
• Excellent communication skills
• Must possess a strong team spirit
• Ability to stand, stoop or bend for entire shift
• Ability to lift up to 20 pounds
• Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit

Nice To Haves

• Previous hotel experience preferred
• Opera experience preferred

Responsibilities

• Provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction
• Ensure a delightful, seamless arrival and departure for our guests
• Keeps current on hotel accommodations, services and local attractions
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Works with other departments as appropriate to arrange for services requested by the guest
• Prepares end of shift summaries and communications for management and other shifts
• Encourages day to day up selling of guest accommodations and promotes hotel amenities, food & beverage outlets, hotel services and loyalty program
• Makes reservations in accordance with hotel’s yield management practices
• Processes customer credit at check-in in accordance with hotel policy and data privacy policy standards
• May be responsible for answering and fielding all calls to the hotel, both internal and external
• Identifies and records special billing instructions and notifies Accounting
• Obtains appropriate approvals and signatures for guest transactions
• Follows hotel policy on cash banks
• Maintains confidentiality of guest information
• Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Benefits

• Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!
• Employer paid Accident insurance and HSA contribution
• 401(k) Retirement Plan
• Paid Vacation and Sick Time (after 90 Days)
• 8 Paid Holidays
• Paid Bereavement
• Paid Floating Holidays (after 1 Year)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees