Guest Services Representative

Canyon Ranch • Tucson, AZ

382d • $35,360 - $35,360

About The Position

The Guest Services Representative at Canyon Ranch plays a crucial role in ensuring guests have a seamless and memorable experience from the moment they arrive. This position serves as the primary point of contact for guests, providing them with essential information about their stay and the various wellness services offered. The representative is responsible for delivering high-quality customer service and maintaining effective communication with both guests and internal staff.

Requirements

• Excellent customer service and positive interpersonal skills.
• Ability to facilitate and mediate sensitive situations with compassion and professionalism.
• Demonstrated organizational and computer skills, including proficiency in Word, Excel, and PowerPoint.
• Ability to maintain confidentiality and demonstrate good judgment.
• Limited experience required (1-2 years in a related field).

Responsibilities

• Ensure each arriving guest has all details of their stay confirmed.
• Provide information on restaurant hours and other guest services.
• Assist guests in starting their wellness journey with necessary information.
• Deliver high levels of attention and customer service to all clients.
• Perform duties within the Front Office functions including Guest Services, PBX, and Bell Services.

Benefits

• Comprehensive Medical, Dental, and Vision insurance plans.
• Total of 25 paid days per year.
• Free health club membership with access to 60 fitness classes.
• Variety of lectures and workshops.
• 60% off services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees