Guest Services Representative

Bay Area Medical Center • Downers Grove, IL

302d • $18 - $27

About The Position

The Guest Services Representative at Advocate Good Samaritan Hospital plays a crucial role in providing resources, information, and security to visitors, patients, staff, and physicians. This part-time position requires a commitment to superior customer service, ensuring that each individual is greeted and welcomed. The representative must demonstrate thorough knowledge of the hospital to assist patients and visitors effectively, manage visitor guidelines, and provide various services to enhance the hospital experience.

Requirements

• High school diploma or equivalent.
• 2 years experience in a customer service position, preferably in a medical field.
• Strong computer skills, proficient with Excel.
• Excellent organizational, communication, and customer service skills.
• Excellent quick-thinking and problem-solving skills.

Nice To Haves

• Bilingual, especially Spanish-speaking, is preferred.

Responsibilities

• Provides superior customer services by greeting and welcoming each individual that they encounter.
• Demonstrates thorough knowledge of the hospital by answering questions for patients or visitors, and responds to meet their requests or needs.
• Obtains authorization / clearance before allowing visitors to proceed to their desired location, as outlined by protocol.
• Assures that transportation equipment is available for use in a timely and efficient manner.
• Provides information regarding a patient's test/procedure, wayfinding / location of the patient's destination, inpatient room information, and other visitor information.
• Cross-checks visitor requests with the visitor restriction list and BOLOs to enforce patient and associate safety.
• Manages visitor guidelines as outlined by hospital policy.
• Provides recommendations and coordinates upon request for visitors seeking transportation, dining, hotel, florist, or other personal needs.
• Monitors and responds appropriately to infant security system in the Labor & Delivery, Mother/Baby and NICU Units.
• Assures visitors have appropriately ID's or Visitor's passes before entering patient care areas.
• Assures visitor's compliance with Children visitation policies.
• Registers potential patients for L&D /Mother & Baby Unit Tours.
• Notifies appropriate departments of work environment needs.
• Performs light housekeeping duties in assigned area.
• Performs additional duties as assigned by the Guest Services Manager.
• Supports, utilizes and works directly with volunteers to assign wayfinding assignments to patients.
• Contacts taxi dispatch service to schedule a taxi pickup from the hospital for a patient.
• Works with various clinical leaders to schedule and coordinate travel for patients who require wheelchair-equipped transportation.
• Partners with nursing to support parking needs for visitors with unplanned extended days.
• Retrieves emails sent to the department inbox and performs the appropriate action.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED