Guest Services Representative
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About The Position
The Guest Services Representative serves as the role model for service excellence and patient experience and is responsible for providing caring and compassionate service to patients and their loved ones. This role is the initial contact and greets guests arriving at key entry points, setting the tone for the guests' remarkable experience. The Guest Services Representative is responsible for greeting patients and visitors, providing direction, communicating current hospital guidelines and policies, ensuring visitor control and oversight of assigned areas. They will maintain a welcoming and safe environment, provide immediate service recovery as needed, and perform various clerical duties as assigned. A comprehensive knowledge of hospital services and facility resources is essential to ensure every guest has a remarkable experience. Novant Health emphasizes diversity and inclusion, inviting applicants from all group dynamics to apply for exciting career opportunities.
