Guest Services Representative - State Farm Stadium

ASM Global • Glendale, AZ

120d

About The Position

If you love sports and entertainment, enjoy talking to others and want to be a part of something BIG, this job is for you! State Farm Stadium is looking to hire part-time Guest Services Representatives to provide outstanding customer service for some of the biggest events in the Phoenix Valley! Our positions include: Providing Wheelchair Escort for guests, serving as a greeter/directional help to guests entering the building and serving guests from our Guest Services Booth locations. We are looking for high-energy, professional people who are comfortable communicating with and serving others in a fun, lively (and often loud) large-scale public event environment. The right candidate for the job naturally cares about people, possesses excellent communication skills and has a customer service mindset to build positive rapport with our guests.

Requirements

• Enthusiastic and friendly with a professional demeanor.
• Ability to serve/approach all individuals (fellow employees and guests) in a friendly and helpful manner.
• Must be comfortable working in large crowds.
• Ability to remain calm and composed when dealing with emotional guests.
• Ability to learn quickly and multi-task in a dynamic environment.
• High energy and ability to maintain a resilient and positive attitude within a busy environment.
• Detail-oriented with a strong work ethic.
• Ability to work independently and stay on task.
• Must be available nights, weekends and some holidays.
• Previous Guest Service experience preferred.

Responsibilities

• Provide the primary level of guest assistance throughout the venue, which will mostly be in the main entrances and the Club and Loft levels.
• Have a thorough knowledge of building policies, procedures and event requirements.
• Greet each guest with a warm smile and ask how you may help them.
• Assist with ADA Wheelchair escorts throughout events.
• Provide knowledge of the stadium layout, seating sections, and emergency activity procedures.
• Assist with the location of box office, wayfinding, lost and found.
• Handle complaints and compliments from guests.
• Provide ADA services and information to guests with disabilities.
• Distribute venue information and hand out fan guides.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time