Guest Services Representative PT

ASM Global • Kansas City, MO

4d • Onsite

About The Position

Guest Services Representatives are responsible for delivering best in class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Services Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert, professional and welcoming manner.

Requirements

• Minimum education level of: High School Diploma or its equivalency.
• Minimum 1 year customer service related work experience.
• Experience demonstrating superior customer/guest service skills.
• Positive, customer service-oriented attitude at all times.
• Ability to speak, understand and follow direction in English.
• Able to work in a fast-paced environment during large or high profile events.
• Able to maintain good business relations with all employees, guests, clients and service providers.
• Able to interact effectively and calmly with angry or emotional guests, clients and employees.
• Able to maintain a neat, clean and professional demeanor, grooming and dress code standards.
• Able to move around the facility and stand or remain posted in a stationary position for extended periods of time.
• Able to occasionally push guests in a wheelchair which requires ability to grasp, push, pull and maneuver up to 300lbs on wheels.
• Able to work evenings, weekends and holidays as needed according to venue schedule.

Nice To Haves

• Previous work experience in a sports, entertainment, or convention facility environment.

Responsibilities

• Deliver exceptional service while greeting, checking tickets, providing information, answering questions, directions and escorts (if needed) to T-Mobile Center guests.
• Assist and accommodate guests with special needs as needed.
• Respond to guest questions or complaints in a timely and professional manner and offer assistance while maintaining a world class service mindset.
• Assist Guest Services management with retrieving lost and found property as needed.
• Enforce all policies and procedures of the venue and attend company trainings including but not limited to: medical aids, emergency procedures, safety, customer service training throughout the year.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
• Perform additional responsibilities as needed and directed by management.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees