Guest Services Representative-Outdoor Pools Cashier

City of Greeley • Greeley, CO

11d • $15 - $22 • Onsite

About The Position

Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation Facilities. This position assists with daily facility operations. The position will work at Centennial Pool and Discovery Bay.

Requirements

• Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.
• Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction.
• Knowledge of incident response and handling methodologies.
• Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor.
• Knowledge of the business and organizational structure of Colorado municipalities.
• Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
• Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
• Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
• Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
• Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
• Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
• Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
• Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
• Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.

Nice To Haves

• Experience and knowledge of computer operations and use of software packages including Microsoft Office applications.
• Spanish/English bilingual skills.

Responsibilities

• Customer Service Collects and handles cash.
• Greets all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
• Answers and transfers a high volume of telephone calls.
• Provides quality customer service through the development of relationships with participants, community members, and various organizations.
• Participates in regular team meetings to ensure consistency is maintained throughout recreation facilities.
• Technology and Risk Management Learns and uses recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services.
• Assists with ensuring marketing materials, website, and social media sites are updated with accurate information.
• Follows and assists in the enforcement of risk management and emergency response training.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed