Guest Services Representative (LACC-PT)

ASM Global • Los Angeles, CA

100d • $19

About The Position

The Guest Services position at ASM Global involves providing excellent customer service by welcoming guests to the venue, being knowledgeable of venue layout, programs, and policies. Responsibilities include answering questions, directing and escorting guests to important areas of the venue, and providing additional assistance whenever necessary. The role acts as the first point of contact for guests, greeting them for inquiries, resolving client issues over the phone, in person, and via email, and escalating to a supervisor when necessary. Monitoring guest conduct during arrival and exit is essential to ensure a safe and secure environment for all. Team members are required to complete all company and venue-required training and participate in guest services team meetings. Knowledge of all facility protocols is necessary to help ensure guests are safely following protocols while inside the facility, including reporting any injury or unsafe area to a supervisor and acting as a member of the emergency evacuation team. Additionally, team members may assist Guest Services management with retrieving lost and found property and participate in Guest Services related training exercises.

Requirements

• Minimum education level of High School Diploma or GED.
• At least 1-2 years' experience in a guest services related work environment.
• Ability to work a variable schedule including evenings, weekends, and holidays.
• Ability to represent LACC and the Guest Services Department in an exemplary manner.
• Ability to work in a fast-paced environment during large or high-profile events.
• Possess strong verbal communication skills.
• Ability to adapt to changing assignments and priorities.
• Ability to maintain good business relations with all employees, guests, clients, and service providers.
• Ability to interact effectively and calmly with angry or emotional guests, clients, and employees.
• Maintain a neat, clean, and professional attitude, demeanor, and dress appearance.
• Good understanding of guest services roles in a facility environment.
• Reliable transportation.

Nice To Haves

• Previous experience working in events and knowledge of convention/trades/consumer shows.
• Education in business, hospitality, or tourism preferred.

Responsibilities

• Provide excellent customer service by welcoming guests to the venue and being knowledgeable of venue layout, programs, and policies.
• Act as the first point of contact for guests, greeting them for inquiries and resolving client issues over the phone, in person, and via email.
• Monitor guest conduct during arrival and exit to ensure a safe and secure environment.
• Complete all company and venue required training and participate in guest services team meetings.
• Ensure guests are safely following facility protocols and report any injury or unsafe area to a supervisor.
• Act as a member of the emergency evacuation team by communicating and directing guests during an emergency.
• Assist Guest Services management with retrieving lost and found property when necessary.
• Participate in Guest Services related training exercises including medical aids and emergency procedures.

Benefits

• Part-time position with a pay rate of $19.50 hourly.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: High school or GED