Guest Services Representative II
Novant Health•Kernersville, NC
376d
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About The Position
The Guest Services Representative II at Novant Health is responsible for providing compassionate and helpful service to patients and their families while they await treatment. This role involves maintaining a welcoming environment, offering comfort measures, and ensuring effective communication with the clinical team and support services. The representative will also handle immediate service recovery and perform various clerical duties as assigned, requiring a comprehensive knowledge of hospital services and resources to enhance the guest experience.
