Guest Services Representative II

Novant Health-posted 3 months ago

Full-time

Charlotte, NC

Hospitals

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Novant Health is seeking a caring and dedicated Guest Services Representative II to provide exceptional service and support to patients and their families throughout their care journey. As a vital link between patients and the hospital, you'll help create a welcoming, safe, and comfortable environment that enhances every guest's experience.

Serve as a role model for outstanding service and patient experience
Greet and support patients and families during various phases of care with empathy and professionalism
Conduct regular rounding and communicate effectively with clinical and support teams across multiple departments
Maintain a safe, welcoming environment and respond quickly to service concerns with immediate recovery
Perform clerical duties and coordinate lost and found processes as needed
Assist patients with their rights and needs, acting as a trusted hospital partner

High School Diploma or GED, required
2 Year / Associate Degree, preferred
Minimum of two years in a busy healthcare/social work setting, preferred
Three years of Customer Service; Social Work; Clergy; Scheduling; Previous leadership experience, preferred
Valid state drivers license for facilities where Valet assistance may be needed, required

Be a current notary public or be willing to become a notary, if needed

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