Guest Services Representative II

Novant Health • Charlotte, NC

151d

About The Position

Novant Health is seeking a caring and dedicated Guest Services Representative II to provide exceptional service and support to patients and their families throughout their care journey. As a vital link between patients and the hospital, you'll help create a welcoming, safe, and comfortable environment that enhances every guest's experience.

Requirements

• High School Diploma or GED, required
• 2 Year / Associate Degree, preferred
• Minimum of two years in a busy healthcare/social work setting, preferred
• Three years of Customer Service; Social Work; Clergy; Scheduling; Previous leadership experience, preferred
• Valid state drivers license for facilities where Valet assistance may be needed, required

Nice To Haves

• Be a current notary public or be willing to become a notary, if needed

Responsibilities

• Serve as a role model for outstanding service and patient experience
• Greet and support patients and families during various phases of care with empathy and professionalism
• Conduct regular rounding and communicate effectively with clinical and support teams across multiple departments
• Maintain a safe, welcoming environment and respond quickly to service concerns with immediate recovery
• Perform clerical duties and coordinate lost and found processes as needed
• Assist patients with their rights and needs, acting as a trusted hospital partner

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED