Guest Services Representative I - Part - time 4p - 8p - Christiana

ChristianaCare • Newark, DE

101d • $16 - $23

About The Position

Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! Are you service oriented and interested in working for an organization passionate about love and excellence? This part-time position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests.

Requirements

• High school diploma or equivalent.
• Two years of customer service experience, front desk/hotel preferred.
• Excellent oral communication skills.
• Ability to provide excellent customer service.
• Ability to use computer and telephone to retrieve information.
• Ability to use computer programs such as: Microsoft programs, Soarian, Surgi-Net, R2L, Powerchart.
• Ability to use Easy Lobby program and Dymo printer to distribute visitor badges.
• Ability to learn hospital locations and ability to read hospital map.
• Ability to learn diagnostics tests and procedures performed at ChristianaCare.
• Ability to learn ChristianaCare and departmental policies, procedures, and directives.
• Ability to maintain confidential information and material.
• Ability to handle stress.
• Active listening skills.
• Ability to work independently and as part of a team.
• Ability to anticipate the needs of our guests and then meet or exceed those needs with compassion and generosity to build enduring relationships.

Responsibilities

• Serves as a ChristianaCare ambassador by providing customer service excellence with a personal touch at every encounter.
• Welcomes the patient/visitor with love and excellence and provides accurate, helpful information.
• Answers all inquiries (in person and via telephone) in a timely manner.
• Provides patient location information to all customers.
• Provides directions to locations/facilities for internal and external guests.
• Provides department information to internal and external guests.
• Provides daily visitor badging, if required, for the safety of our patients and staff.
• Provides daily shuttle badging for all non-caregivers, if required.
• Serves as mediator between caregivers and guests.
• Receives, processes and documents lost or found property utilizing the Report to Learn (R2L) system.
• Conducts Lost & Found reviews.
• Ensures the Information Desk Directories are maintained and are updated as needed.
• Directs the volunteers' daily assignments and answers any questions or inquiries they may have during their volunteer shift.
• Ensures desk has adequate supplies of support materials (maps, directory tear-sheet, badges, labels, paper, pens, etc.).
• Keeps team members updated on current issues/concerns before leaving their shift.
• Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide an outstanding experience.
• Completes special projects as assigned.
• Performs assigned work safely, adhering to established safety rules and practices.
• Reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
• Performs other related duties as required.

Benefits

• Health insurance
• Paid time off
• Retirement
• Employee assistance program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED