Guest Services Representative (GSR)

San Diego Padres • San Diego, CA

2d • $19 - $21 • Onsite

About The Position

You will be one of the first friendly faces to proactively welcome guests to the ballpark. You will be supporting different areas of the ballpark including, but not limited to, the seating bowl and entry gates. As a Guest Service Representative, you will gain or strengthen a variety of skills in the areas of customer service, people, and crowd management to exceed guest expectations.

Requirements

• Must be at least 18 years of age by the start of employment
• Minimum physical requirements: able to travel to and gain access to various areas of the ballpark for prolonged periods of time, up to the complete duration of shifts, and in all inclement weather, including rain and/or direct sunlight; able to lift and transport up to 25 pounds
• Must be available to work a minimum of seventy-five percent (75%) of ALL scheduled events during each calendar year, including one hundred percent (100%) of all baseball events scheduled for weekends (Friday, Saturday, and Sunday) with the exception of up to six (6) weekend events
• Available to work flexible hours on a variety of shifts including days, evenings, weekends, holidays, and overtime as needed
• As a condition of employment, you must successfully complete all post-offer, pre-employment requirements, including but not limited to a background check
• Being consistent, punctual, and having reliable attendance
• Being personable, enthusiastic, positive, and professional, with the ability to keep that same composure in a fast-paced large crowd environment
• Having excellent communication skills, with the ability to de-escalate situations
• Possessing a high degree of discretion, integrity, and accountability
• Having the ability to quickly learn and effectively operate technology-driven handheld, portable devices
• Having a strong ability to work well with others in a collaborative, respectful manner to create a positive and memorable ballpark and/or venue experience

Nice To Haves

• Being bi-lingual in English/Spanish is a plus but not necessary

Responsibilities

• Exemplifying our Petco Park Promise: CARE, CONNECT, EXCEED by proactively welcoming all guests to the ballpark and consistently striving to exceed all guests’ expectations
• Utilizing ticket scanning equipment to assist guests at entry gates
• Managing crowd flow, verifying, and maintaining ticket integrity in the seating bowl
• Evaluating guests’ needs during events through empathy, good listening skills, and effectively resolving them through appropriate action, service, or solution
• Caring for our ballpark by reporting security, safety, and housekeeping issues via appropriate communication channels; including but not limited to portable devices
• Continuously improving your understanding and knowledge of the ballpark, baseball, and the Padres to engage and assist our guests

Benefits

• This position is a Union position and as such is subject to the rates and benefits agreed upon in the Collective bargaining agreement.
• In addition to your hourly rate, union positions also receive paid sick leave, holiday pay for specific holidays, parking reimbursement, eligibility for an end of season bonus, employee discounts and appreciation, and recognition opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed