Guest Services Representative (Front Desk) - Current Opening

Kampgrounds Of America, Inc.•Tucson, AZ

About The Position

The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. Accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR maintains a clean, well-stocked and organized store.

Requirements

Hear and speak the English language fluently
Strong decision-making ability
Ability to communicate, ability to manage conflict
Working knowledge of operational procedures
Comfortable in a fast-paced and high-pressure environment
Ability to maintain confidentiality
Able to work nights, weekends, and holidays

Responsibilities

Greet all guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards.
Prepare reports as required, relating to shift checklist, and down-time reports.
Answer inquiries from guests regarding campground amenities and local attractions.
Ensure logging and delivery of all messages, packages and mail in a timely and professional manner.
Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper radio etiquette.
Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures.
Maintain high standards of professionalism, customer service, quality and cleanliness.
Maintain store displays and inventory control as directed and communicate ideas and guest feedback.
Increase revenues through up-selling strategies and profitability of ancillary income.