Guest Services Representative/Front Desk 4095
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About The Position
The Guest Services Representative (GSR) position at Extended Stay America is designed for individuals who are committed to providing exceptional service to guests. The GSR plays a crucial role in ensuring that guests have a positive experience from the moment they arrive until they check out. This position involves a variety of responsibilities, including assisting guests with their needs, answering phone inquiries, and managing the check-in and check-out processes in accordance with company guidelines. The GSR is also responsible for completing daily front office paperwork and ensuring that safety and security protocols are followed to protect both guests and associates. In addition to guest interactions, the GSR is empowered to resolve guest issues through the 'Make it Right' process, which emphasizes the importance of customer satisfaction. The role requires the GSR to process reservations, handle payments, and manage in-house balances effectively. The GSR must maintain a clean and organized work area, including the front desk and lobby, and assist with breakfast setup and maintenance as needed. Selling the value of Extended Stay America to potential guests is also a key responsibility, as is collecting relevant guest information to identify sales opportunities. The GSR must comply with all company policies and procedures, including reporting any safety or security concerns promptly. Additional duties may include maintaining hotel cleanliness, assisting in housekeeping and laundry when necessary, and performing other tasks as assigned by management. This position is ideal for individuals who thrive in a fast-paced environment and are dedicated to providing outstanding service to guests.
