About the position
Boy-oh-Boy do we have a job for you! At NBC (Nothing Bundt Cakes) we sell, not only cakes, but JOY. Think about a time someone gave you a magnificent piece of cake to celebrate your awesomeness. That feeling, the one you felt when you got your cake, that’s what we are selling. You could say, it’s Love. This same love goes into everything we do at NBC. From the front of the bakery to the back. We believe the reason our cake is so good is that it’s made and sold with love. Our cake is top notch and our guests expect to get the same quality cake and experience every time they come to the store. We believe that true hospitality is where all are welcome, and no one is a stranger. Each thoughtful detail of the experience, from the heartfelt welcome at the door to remembering the guest’s favorite flavor has been naturally embraced at NBC. These are some of the ways we ensure a memorable experience for our guests, so they come back, again and again. That’s where you come in! We are looking for a Guest Service Representative, also known as, “Seller of Joy” & “Cake Ambassador”! We are looking for a very special kind of person to become a part of our bakery family. We know that qualities like sincerity, warmth, hard work, and a little humor will take you far at NBC. The position of the Guest Services Representative (GSR) is to create a warm and welcoming environment in which to serve the NBC guests both in person and by telephone. The GSR wears several different hats which includes decorating cakes, prepping materials for future orders, crafting, light cleaning and organizing orders/materials.
Responsibilities
- Abide by all NBC bakery policies and procedures
- Assist other departments when necessary
- Introduce walk-in guests to the bakery and our products (tasting our products is a MUST)
- Suggest creative solutions to guests with walk-in orders
- Suggest the purchase of add-ons and retail to make the product a complete experience
- Assist phone-in guests with their orders
- Give cake presentations while performing quality control tests
- Operate and balance the POS (Point of Sale system) with accuracy and efficiency
- Have current and complete knowledge of prices, products and promotions
- Keep retail & work areas clean, swept and neatly merchandised throughout the day
- Ability to support crafting department
- Track inventory
- Operate NBC vehicles where required
Requirements
- Ability to Live Our Values - 'Ohana' (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections
- Genuine care for others’ needs
- Past retail, restaurant and/or bakery experience preferred
- Possess a strong sense of teamwork
- Attention to detail is a must
- Ability to follow instructions
- Has integrity and takes initiative
- Works well under pressure
- Outgoing and friendly personality
- Multi-tasking ability
- Strong sales ability
- Strong sense of urgency
- Ability to work off-site events and assist with marketing
- Valid Wisconsin Driver’s License
Benefits
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
- PTO, Paid Training
