Guest Services Rep Days/Evenings Casual
About The Position
This is a Casual position with no set schedule. The Guest Services Rep in this role will cover openings in the schedule. Days and evenings, weekday and weekend shifts. The Guest Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Provides reception and assistance to all visitors, vendors, and patients of Marianjoy Rehabilitation Hospital and answers, screens, and direct internal and external phone calls. Provides appropriate communications in emergency situations. Provides infection control screening for all employees, visitors, vendors, and outpatients. All services are performed with the highest level of customer service.
Requirements
- High School or Equivalent (GED)
- Computer experience is required.
- 2 or more years of Customer Service experience.
- Ability to interface with a variety of people and provide the highest level of customer service.
Nice To Haves
- N/A
Responsibilities
- Welcomes outpatients, visitors, vendors, and business partners and directs them to the proper location
- Follows all hospital infection control screening procedures including taking temperatures and asking screening questions
- Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners
- Assures that policies and procedures related to visiting hours/visitation and safety are enforced
- Utilizes EPIC electronic medical record to view daily patient/room census, Private/Confidential patients, and allowed visitors (based on current policy at any given time)
- Provides visitors with wheelchairs, escort or general information as needed
- Implements emergency procedures in coordination with safety team, communicating with them via 2-way radio
- Communicates service needs, issues and potential problems via sentact request or 2-way radio for urgent matters with security, engineering and housekeeping
- Receives floral deliveries and delivers them to proper person
- Delivers other patient items dropped off at front desk
- Processes and delivers patient mail. Mail for discharged patient is returned to sender
- Provides patient room #'s to ambulance/medicare drivers as needed
- Utilizes front desk procedures guide to clarify roles and responsibilities
- Provides project support for other departments
- Assures reception areas remain clean, neat and organized
Benefits
- tuition reimbursement
- loan forgiveness
- 401(k) matching
- lifecycle benefits
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
