Guest Services Rep- Volunteer Services (Per-Diem, Varied)

Enloe Health • Chico, CA

3d • $20 - $25 • Onsite

About The Position

The Guest Services representative is responsible for greeting and offering assistance to families, visitors, and patients entering the main lobby of the hospital. The Guest Services Representative may provide support to physicians and staff for waiting surgery families. The Guest Services Representative responds to requests for patient location information and community resources and directions from incoming callers and guests. The Guest Services Representative is responsible for the daily drawer count and deposit for the Gift Shop and provides support for the volunteers working in the Gift Shop. The Guest Services Representative is responsible for directing volunteers while on duty at the Information Desk and provides support for the Volunteer Services Department.

Requirements

• Must be able work in a fast-paced environment interacting professionally with physicians, patients, visitors, volunteers, and staff.
• Must be able to communicate effectively and tactfully.
• General computer skills necessary to use the electronic medical record.
• Organizational and multi-tasking skills are essential.
• Able to supervise and direct teen volunteers.
• Must be able to fulfill the essential functions of the position.

Nice To Haves

• General clerical skills: answering phones and filing
• One year customer service experience
• One year or more of college course work (general studies)
• Experience working with teens in a supervisory capacity
• Knowledge of Enloe Medical Center services

Responsibilities

• Greeting and offering assistance to families, visitors, and patients entering the main lobby of the hospital.
• Providing support to physicians and staff for waiting surgery families.
• Responding to requests for patient location information and community resources and directions from incoming callers and guests.
• Responsible for the daily drawer count and deposit for the Gift Shop
• Providing support for the volunteers working in the Gift Shop.
• Responsible for directing volunteers while on duty at the Information Desk
• Providing support for the Volunteer Services Department.

Benefits

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed