Guest Services Rep Part Time-104020

ESA Management • Des Plaines, IL

76d

About The Position

The Guest Services Representative ('GSR') position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.

Requirements

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Understand and communicate in English proficiently.
• Proficient operation of the property management system technology.
• Ability to work through all shift reports and perform the audit function when necessary.
• Understand and comply with safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Ability to perform basic arithmetic operations.
• Apply good judgment at all times.
• Manage problems and address guest-related issues.

Responsibilities

• Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
• Assists and responds to guest requests with diligent follow-through.
• Empowered to resolve guest issues through the Make it Right process.
• Processes reservations, registration, payment, and departures in accordance with company guidelines and procedures.
• Handles collection efforts of all in-house balances.
• Maintains all cash, credit card and city ledger accounts at the property.
• Sets up, maintains, and takes down breakfast display in a timely manner.
• Maintains an organized and clean work area behind the front desk, in the lobby, and in guest common areas.
• Sells the value of ESA to all inquiries and strives to convert them into reservations.
• Collects relevant guest information in accordance with guidelines and identifies sales opportunities.
• Conducts periodic tours of the property to ensure brand standards are met.
• Assists and provides reasonable accommodation in response to guest requests.
• Complies with all company policies and procedures, including key control policy and reporting safety and security issues.

Benefits

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Vision Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Employee Perks Program offering discounts to major companies

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED