Guest Services Operations & Production Manager

Barnstorm Presents • Austin, TX

392d • $60,000 - $65,000 • Remote

About The Position

The Guest Services Operations Coordinator & Event Production Manager plays a crucial role in providing administrative support to the Barnstorm & Contracted Guest Services Production Team. This position involves coordinating event logistics, managing communications, and ensuring smooth operations across various events, including major festivals. The role requires a blend of organizational skills, leadership, and the ability to work collaboratively with clients and team members.

Requirements

• 3+ years' experience in a related field or department.
• Highly proficient in MS Office & G Suite products.
• 2+ years' experience with staff scheduling/database software preferred.
• Strong verbal and written communication skills.
• Strong leadership skills and exceptional attention to detail.
• Motivated self-starter with exceptional follow-through skills.
• Ability to project manage, prioritize, and multi-task in a fast-paced environment.
• Ability to handle stress and pressure effectively.

Nice To Haves

• ADA Coordinator Certification is a plus but not required.
• Experience with LASSO or similar staff scheduling/database software preferred.

Responsibilities

• Share and update relevant notes, agendas, and materials with stakeholders.
• Maintain Barnstorm's internal systems, scheduling, meeting notes, files, and communications.
• Coordinate, book, track, and communicate event and travel logistics for contractors.
• Develop, update, and train staff on company materials like SOPs and onboarding guides.
• Manage assigned events and roles using independent judgment.
• Support Event Production in assigning tasks and tracking progress updates.
• Assist with onboarding new employees and ensuring access to necessary tools.
• Maintain and update shared team calendars and schedule meetings across time zones.
• Organize and maintain company files and documentation using Google Drive.
• Monitor and manage company email accounts and ensure timely responses.
• Coordinate communication across team members using tools like Slack and Zoom.
• Assist with onboarding and training contracted Guest Services Staffing Leads.
• Respond to client and staffing inquiries and coordinate with vendors.
• Help coordinate advance and onsite needs with community partners and service providers.
• Coordinate staff travel, book flights and accommodations, and track expenses.
• Manage onsite logistics during events and provide leadership to team members.

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Professional development assistance
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed