Guest Services Operations Manager
About The Position
There's something truly fun and exciting about Hilton Grand Vacations. Our inspiration drives us in making a positive impact and memorable experiences for our owners, team members and guests. HGV Team Members are at the center of everything we do and it's their talent, passion, and dedication that drives the success of HGV! The Guest Services Operations Manager is responsible for Sales Gallery Coordinators and Gifting Coordinators. In this role will provide support to the team on how to deliver outstanding levels of guest service both internally and externally as well as encourage a positive working environment at all times. This role reports directly to the Sr. Business Manager and will be responsible for the recruiting and selection of talent, onboarding, training, performance management, mentor and counseling, scheduling and recognition. Partners with Sales & Marketing Management in order to ensure the Hilton core value of Hospitality is being maintained in all customer facing interactions and between the Sales and Marketing teams. This position will lead by example and be willing and able to cover shifts in the variety of roles as needed.
Responsibilities
- Responsible for Sales Gallery Coordinators and Gifting Coordinators
- Provide support to the team on how to deliver outstanding levels of guest service both internally and externally as well as encourage a positive working environment at all times.
- Responsible for the recruiting and selection of talent, onboarding, training, performance management, mentor and counseling, scheduling and recognition.
- Partners with Sales & Marketing Management in order to ensure the Hilton core value of Hospitality is being maintained in all customer facing interactions and between the Sales and Marketing teams.
- Lead by example and be willing and able to cover shifts in the variety of roles as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
