Guest Services - MOA Information Specialist

Mall of America•Bloomington, MN

16h

About The Position

PURPOSE: To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall.

Requirements

Must be at least 16 years of age.
Outstanding guest service skills.
Excellent listening and written and verbal communication skills.
Basic computer literacy skills.
Able to adapt to varying situations on a day-to-day basis.

Nice To Haves

Previous guest service experience preferred.
Previous cash handling experience preferred.
Strong drive to provide excellent guest experiences and promote MOA LOVE! moments.
Proficiency in Microsoft Office Suite.

Responsibilities

Provide all callers and visitors to the guest service locations with prompt and courteous service.
Greet guests in a professional manner, uncover the guests’ needs, and problem solve with them.
Assist guests with equipment rentals, Mall directions, and general questions about Mall of America.
Assist guests with trip planning, including giving guidance about the Mall and surrounding area.
Utilize all resources available to fully resolve guests’ concerns.
Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems.
Assist guests in-person at desks, on the phone, and online chat.
Actively listen and respond to guest concerns while maintaining a professional and calm demeanor.
Communicate clearly while working in a team environment.
Ensure overall cleanliness and safety of the work area, equipment, and rentals.
Follow Mall of America procedure to properly catalog and organize lost and found items.
Switch and reprioritize tasks based on guest and business need.
Persistently troubleshoot and problem solve while working on difficult tasks.
Cross train with other Mall departments and regularly be assigned to assist as needed.
Work a flexible shift, holidays, events, weekends, and high demand days.
Other duties as assigned.