Guest Services Manager

Montage International

103d

About The Position

The Guest Services Manager is responsible for assisting the Front Office Manager or Director of Front Office in managing the day-to-day operations for Guest Services, Valet and Shuttle Transportation. Additionally, is also to assist with Guest Reception operations as the Manager on Duty based on business demands, including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

• Minimum of four (4) years’ experience in customer service
• Two (2) to three (3) years of hotel supervisory experience
• Bachelor’s Degree required
• Advanced skills in Word, Excel, PowerPoint, Opera and Outlook; daily use of nearly all programs will occur

Nice To Haves

• Luxury hotel experience strongly preferred
• Knowledge and experience in using Birchstreet, HotSOS and Rex

Responsibilities

• Lead by example; support the department operation and provide direct service to guests as needed.
• Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times.
• Assist in creating and implementing profit and flow-through enhancing strategies and programs.
• Review daily financial and labor reports; providing suggestions for adjusting the operation as needed to achieve annual budget and forecasts.
• Assist in creating, implementing and executing department trainings, recruiting and innovative pre-shifts.
• Assist in managing associate engagement, scheduling, payroll, counseling and quarterly department meetings.
• Support the hotel's life-safety systems and be prepared at all times for emergency situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees