Guest Services Manager

Coborn's • Glencoe, MN

122d • $17 - $25

About The Position

The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.

Requirements

• Passion for guest service and team supervision.
• Ability to maintain high standards in a fast-paced environment.
• Experience in customer service or retail management is preferred.

Nice To Haves

• Experience in grocery retail operations.
• Familiarity with bookkeeping tasks.

Responsibilities

• Supervise and direct the front-end team.
• Maintain high standards of guest service throughout front-end operations.
• Perform bookkeeping tasks.
• Assist the Sr. Guest Services Manager with various guest service operations.
• Oversee self-check-outs and regular checkouts.
• Manage the bagging area and parcel pickup.
• Supervise the cart room and click and collect services.
• Ensure the parking lot areas are well managed.

Benefits

• 10% Employee Discount for the employee and their immediate household.
• Get Paid Daily with DailyPay.
• Paid Time Off (PTO/Vacation).
• Paid Floating Holidays & 1 - ½ time for hours worked on a company-recognized Holiday.
• Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays.
• Paid Military Leave.
• Employee Health & Wellness Programs.
• Employee Assistance Program (EAP).
• 401(k) plan options with up to 20% match.
• Participation in Employee Stock Ownership Program (ESOP).
• Additional Voluntary Benefits such as Vision, Accident and Critical Illness Insurances.
• Medical & Dental Insurance for full-time employees.
• Flexible scheduling.

What This Job Offers

• Career Level: Entry Level
• Industry: Food and Beverage Retailers