Guest Services Manager

Coborn's • Brillion, WI

199d

About The Position

The Guest Services Manager (Assistant Customer Service Manager/Assistant Front End Department Manager) is passionate about providing supervision and direction to the front-end team while maintaining high standards of guest service throughout the front-end operations. A typical shift will include bookkeeping tasks and assisting the Sr. Guest Services Manager with Guest Services, self-check-outs, regular checkouts, bagging area, parcel pickup, cart room, click and collect, and parking lot areas.

Requirements

• Friendly and dependable personality.
• Ability to work with guests effectively.
• Experience in customer service or retail management is preferred.

Nice To Haves

• Previous experience in a grocery retail environment.
• Leadership experience in a customer service role.

Responsibilities

• Supervise and direct the front-end team.
• Maintain high standards of guest service throughout front-end operations.
• Perform bookkeeping tasks.
• Assist the Sr. Guest Services Manager with various guest services.
• Oversee self-check-outs and regular checkouts.
• Manage the bagging area and parcel pickup.
• Supervise the cart room and click and collect services.
• Ensure cleanliness and organization in parking lot areas.

Benefits

• 10% Employee Discount for the employee and their immediate household.
• Get Paid Daily with DailyPay.
• Paid Time Off (PTO/Vacation).
• Paid Floating Holidays & 1 - ½ time for hours worked on a company-recognized Holiday.
• Sunday Premium Pay - An extra $1 per hour for hours worked on Sundays.
• Paid Military Leave.
• Employee Health & Wellness Programs.
• Employee Assistance Program (EAP).
• 401(k) plan options with a match up to 20% of the first 5% contributed.
• Participation in Employee Stock Ownership Program (ESOP).
• Additional Voluntary Benefits such as Vision, Accident and Critical Illness Insurances.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers