Guest Services Manager
About The Position
At Wegmans, our employees are ambassadors of incredible customer service and strive to answer questions, solve problems and assist in a variety of ways. As a member of the Service Desk team, you will be on the front line of ensuring customer satisfaction. As a team leader in this department, you will oversee the operations of the service desk and will lead and develop a team of employees. If you’re an outgoing people person who enjoys working with others and can solve problems with ease and efficiency, this could be the role for you!
Requirements
- 1 or more years of work experience in a customer service environment
- Ability to quickly learn and adapt to new situations
- Computer skills
Nice To Haves
- Experience leading a team
- Passion and expertise in relevant products
Responsibilities
- Provide incredible service to customers and engage collaboratively with employees
- Quickly identify and provide solutions or resources to assist customers
- Adhere to and uphold company policies, procedures, and guidelines
- Administer Shopper’s Club program, check out customers as necessary, perform refunds and exchanges
- Assist with lottery machines, issue gift cards, sell stamps and maintain the bottle return room (may vary by location)
- Manage employee performance and development by providing resources, training, feedback
Benefits
- Working at Wegmans provides opportunities to grow, flexible scheduling, incredible benefits, and the experience of working for a company with a reputation you can be proud of.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
