Guest Services Manager

Omni Hotels • San Antonio, TX

48d

About The Position

The Guest Services Manager creates a 4 diamond experience from guest arrival on the front drive to their departure.

Requirements

• Must have at least 2 years of supervisory experience and front desk hotel experience.
• Must be able to work in a fast-paced environment and resolve issues on the spot.
• Must have excellent interpersonal and communication skills.
• Must be available for scheduling based on business demands to include weekends and holidays
• Must be able to work a 50-hour work week.
• Must have a valid Texas driver's license and an excellent driving record.
• Ability to stand for the entire scheduled shift

Responsibilities

• Conduct staff Training as needed.
• Write out weekly department schedule.
• Coordination of the front drive and transportation on the front drive.
• Coordination of all parking spaces in Hotel Garage and reserved spaces in partner garage.
• Conduct payroll for associates in the department.
• Manages valet staff
• Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
• Maintain continuous liaison with management, Front Desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
• Assist in all training with associates to meet Omni Standards.
• Handle guest complaints while maintaining a satisfactory impression
• Knowledge of various hotel computer systems; adhere to all systems and controls of Guest Services and appropriate areas of responsibilities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees