Guest Services Manager

Auberge Resorts•Washington, CT

About The Position

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up. Align with the Director of Rooms and other guest services leaders to maximize hotel operations. Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same. Foster an environment that ensures consistency and a high level of guest satisfaction. Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Requirements

Minimum of two years prior experience as a front office leader/supervisor for a luxury hotel.
Demonstrated ability to communicate effectively and to provide directions and guidance in a clear, concise, and professional manner.
Passion for the delivery of exceptional service and a genuine interest in working with guests in a luxury environment.
Aptitude for working with multiple computer systems and an understanding of hotel operations and practices.

Benefits

Medical, Dental, Vision plans
Flexible Spending Accounts
Health Savings Account
Basic Life and AD&D
Team Member Stay Discounts
Employee Assistance Program
Tuition Reimbursement
Task Force Opportunities
Career Growth
Voluntary plans: short- and long-term disability, additional life insurance coverage, accident, critical illness, hospital indemnity coverage, and legal insurance
401(k) program and receive a 4% match on employee contributions after one year.
Eligibility to enroll in our benefits is based on the applicable waiting period and employment status. Some benefits may require an employee contribution. The Plan documents supersede this description.