Guest Services Manager

Davidson Hospitality Group•Mackinac Island, MI

12d•Onsite

About The Position

Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island! This job posting is only for applicants who do not require visa sponsorship. If you do need visa sponsorship, please apply to the H2B job postings. This is a seasonal role on Mackinac Island, beginning in early April and continuing through October. Housing and meals in our onsite cafeteria available at $19.50/day. Are you passionate about providing exceptional guest experiences? Do you thrive in a fast-paced, dynamic environment? We are seeking a highly motivated and guest-focused individual to join our team as a Guest Services Manager. As a Guest Services Manager, you will be responsible for overseeing the day-to-day operations of our guest services department, ensuring that our guests receive the highest level of service and satisfaction. If you have a natural talent for hospitality, excellent leadership skills, and a genuine desire to exceed guest expectations, this is an exciting opportunity to make a significant impact and be part of our dedicated team.

Requirements

Bachelor's degree in Hospitality Management or related field preferred
Previous experience in guest services or hotel management
Excellent communication and interpersonal skills
Strong leadership and team management abilities
Proven ability to deliver exceptional guest service
Attention to detail and the ability to multitask in a fast-paced environment
Proficient in hotel management software and technology
Positive attitude and passion for creating memorable guest experiences

Responsibilities

Manage and lead the guest services team, including front desk, concierge, and bell staff
Ensure the smooth check-in and check-out process for guests
Handle guest inquiries, concerns, and special requests in a timely and professional manner
Train and mentor staff to deliver exceptional guest service
Monitor and respond to guest feedback and reviews
Collaborate with other departments to enhance the overall guest experience
Implement and maintain guest service standards and procedures
Resolve guest complaints and issues to ensure guest satisfaction