Guest Services Manager

Caribbean Resort & Villas•Myrtle Beach, SC

15h

About The Position

WE ARE MORE THAN JUST A WORKPLACE… We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels! What will you be doing? As a Guest Services Manager, you will ensure outstanding experiences for both guests and homeowners by overseeing the daily operations of the guest services, bell services, and PBX teams. Your role includes supervising team members, upholding service standards, and driving high satisfaction levels. Through leadership, communication, and operational excellence, you will uphold the resort’s service quality, safety, and financial performance.

Requirements

Proven experience managing hotel front desk/guest services operations
Working knowledge of rooms management systems
Previous experience managing a team through motivation, coaching and development
Able to anticipate guest needs, adapt quickly to changing priorities, and make sound, independent decisions
Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization
Activator/self-motivated to accomplish goals, with a strong sense of responsibility
Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases)
Demonstrated excellent written and verbal communication skills
Proven job reliability, diligence, dedication and attention to detail

Responsibilities

Direct daily team operations, including staffing, scheduling, onboarding, and coaching
Facilitate regular staff briefings and align departmental goals with overall property initiatives
Foster a supportive, accountable work culture that motivates team members to exceed expectations
Build team engagement by offering feedback, recognition, and growth opportunities
Respond to guest concerns efficiently while tracking feedback and service trends
Manage room preparation and assignments, including VIP and special request coordination
Review daily activity logs and assist in frontline operations when needed
Organize monthly engagement events for Winter Rental Guests
Oversee departmental spending, manage labor costs, and maintain supply inventory
Audit cashier reports and manage daily deposit processes
Ensure all guest service areas are clean, safe, and operating at a high standard
Identify safety risks and communicate concerns to leadership; stay current on regulatory guidelines
Maintain proficiency in the systems and tools that support guest services functions
Other duties as assigned