Guest Services Manager

UNC-Chapel Hill•Chapel Hill, NC

About The Position

The Guest Services Manager oversees the Carolina Union Welcome Desk, Carolina Union Ticketing Services, and Carolina Union Event Support. They are responsible for the completion of part-time student employee hiring, scheduling, staff development, area-specific budgets, and finance tasks related to ticketing services.

Requirements

Knowledge of facility operations and conference planning.
Familiarity with ticketing for events.
Experience with Microsoft computer applications, 25Live or similar scheduling software, eTix of similar ticketing applications.
Ability to manager part-time employees.

Nice To Haves

Experience and supervision in a box office or ticketing operation.
Experience working at a help desk to address guest needs.
Experience in a college /university setting, with special preference for work experience in a college union.
Working knowledge of the event planning and management as well as the ability to relate successfully in one-to-one and group situations with people representing a wide variety of backgrounds and interests.
Excellent, highly developed communication skills and comfortability working with high-level and VIP clients.
Ability to articulate clearly the planning needs of a diverse university population and know how to meet their needs by developing the event with the organization and guiding them to the successful completion of that event.
Managerial, business, and financial skills to provide complete and accurate reservations and billing of events.
Ability to work as part of a team to assess structural deficiencies and implement effective organizational solutions.
Ability to assess individual students’ needs to design and implement training that is intentional, measurable, and a clear benefit to both the employer and the employee.
Demonstrated abilities in management, event planning, and full-time staff supervision.
Experience with managing student employees in an environment committed to student learning.
Experience and knowledge in managing conferences and major events.
Knowledge of student development and learning.
Knowledge of equipment used in presentation of events.
Ability to prepare and manage budgets.