Guest Services Manager

Pineapple Hospitality • San Diego, CA

1d • $75,000

About The Position

Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who were looking for: GUEST SERVICES MANAGER Around here, we have a reputation for being ridiculously friendly, helpful and accommodatingand nothing will tank that faster than lousy front desk service. Thats where you come in. As Guest Services Manager, you are responsible for making sure the front desk staff is providing service consistent with impeccable Staypineapple standards.

Requirements

• High School Diploma or equivalent
• One to three years of related experience
• Demonstrated ability to lead and contribute to a collaborative and diverse team dynamic
• Ability to quickly assess situations and create effective resolutions to problems
• Possess a passion to provide excellent customer service
• Proficient at fulfilling requests in a thorough and timely manner
• Excellent verbal and written business communication skills

Responsibilities

• Supervising, coaching, mentoring and monitoring front desk staff and night auditors
• Interviewing, hiring and training front desk staff in accordance with SOP standards
• Preparing performance reviews and providing assessment of team members performance and development.
• Providing ongoing coaching and feedback to make sure every single person is no less than awesome at their job
• Monitoring overtime and payroll costs, department costs and assisting with preparation of budgets

Benefits

• Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, disability insurance, pet insurance, etc.)
• Hotel discounts
• Food & Beverage discounts
• Learning & growth opportunities
• Special events & celebrations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED