Guest Services Manager

Marriott Vacations Worldwide

1d • $65,000 - $70,000

About The Position

JOB SUMMARY In conjunction with the Front Office Manager, responsible for the leadership, training, and daily supervision of the above listed positions. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with GM/Hotel Manager oversight. Salary range is $65,000 - $70,000 EXPERIENCE 2 year degree/diploma from an accredited college or university or equivalent additional experience. 3 or more years supervisory experience in Guest Services. CPR/First Aid preferable. CORE RESPONSIBILITIES Manage day-to-day operations of the Front of House Departments including a daily review of room availability to maximize revenue and occupancy. Schedule/plan work assignments for the department and supervise staff. Ensure that all Guest Service Ambassadors follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters. Participate in revenue management calls with SMR colleagues; lead property tactics with GM/Hotel Manager support. Audit all cash banks in the department on a weekly basis. Prepare and conduct performance evaluations for each team member on an annual basis. Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support. Perform other duties as assigned. #mvwro Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

Requirements

• 2 year degree/diploma from an accredited college or university or equivalent additional experience.
• 3 or more years supervisory experience in Guest Services.

Nice To Haves

• CPR/First Aid preferable.

Responsibilities

• Manage day-to-day operations of the Front of House Departments including a daily review of room availability to maximize revenue and occupancy.
• Schedule/plan work assignments for the department and supervise staff.
• Ensure that all Guest Service Ambassadors follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters.
• Participate in revenue management calls with SMR colleagues; lead property tactics with GM/Hotel Manager support.
• Audit all cash banks in the department on a weekly basis.
• Prepare and conduct performance evaluations for each team member on an annual basis.
• Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees