Guest Services Manager

Suntex Marina Investors, LLC • Sperry, OK

3d

About The Position

The
Guest
Services
Manager
is
responsible
for
inspiring,
developing,
and
motivating
the
guest
services
team,
driving
sales,
driving rentals, slip sales, cash management and inventory management, and setting world class customer service standards. The Guest Services Manager complies with all company policies, procedures, and legal compliance.
The Guest Services Manager inspires the team to work together, create an atmosphere of fun, while exceeding our customer’s expectations.

Requirements

• Bachelor’s Degree preferred
• Excellent interpersonal and outstanding communication skills
• Very organized and detail oriented
• Must be able to independently lift, carry, push, and pull up to thirty (30) pounds
• Must be able to swim or be willing to wear a personal flotation device in instances of emergency
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally
• Must be able to work flexible hours based on the needs of the property to include weekends and holidays as needed.

Responsibilities

• Direct the Guest Services team operations, ensuring the team provides world class customer service.
• Facilitate training for the Guest Services team so they can successfully promote sales, rentals and understand the Suntex Marinas expectation for world class customer service.
• Ensure that our rental fleet and water sports equipment are clean, in perfect working order, giving our guests the best experience on the water
• Manage store margins to achieve between 38-42%

What This Job Offers

• Career Level: Manager
• Number of Employees: 101-250 employees