Guest Services Manager

coborns•Plymouth, MN

3d•$18 - $25

About The Position

At Coborn’s, the Guest Services team sets the tone for every shopping experience. As a Guest Service Manager, you’ll lead the front end with confidence, care, and a strong focus on service. You’ll support and develop your team, keep operations running smoothly, and ensure every guest feels welcomed, supported, and appreciated from the moment they enter the store to the moment they leave. This role is ideal for a people-focused leader who enjoys coaching others, solving problems, and creating an environment where both guests and team members feel valued.

Responsibilities

Lead, train, and mentor the Guest Services team, setting clear expectations and supporting high performance.
Create and manage schedules to ensure strong coverage while balancing business needs and team availability.
Coach team members through ongoing feedback and performance reviews.
Communicate store policies, promotions, and updates to keep the team informed and engaged.
Ensure new team members receive proper training and understand their roles and responsibilities.
Oversee daily front-end operations, including returns, exchanges, special requests, and guest concerns.
Maintain a clean, organized, and well-stocked Guest Services area, including POS equipment and supplies.
Support bookkeeping and cash handling tasks such as balancing tills, audits, and transaction accuracy.
Provide hands-on support across the front end including cashiering, bagging, carts, and Guest Services as needed.
Serve as backup leadership in the absence of the Guest Service Manager or Senior Guest Service Manager.
Maintain strong merchandising standards and a clean, inviting store environment.
Deliver remarkable guest service by modeling friendly interactions, proactive assistance, and thoughtful problem-solving.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!
Paid Time Off (PTO/Vacation)
Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
Paid Military Leave
Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
Access to a national discount marketplace for travel, electronics, auto/home insurance , entertainment and more!
Tools, resources and opportunities for career growth and development
401(k) plan options – we also match up to 20% of the first 5% contributed
Participation in our Employee Stock Ownership Program (ESOP) – yes, we’re employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
Education benefits including tuition discount and scholarship programs
Additional Voluntary Benefits – such as vision, accident and critical illness insurances
Medical & Dental Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Tuition Reimbursement
Adoption Reimbursement
Paid Family Caregiver Leave
company-sponsored Term Life Insurance
Accidental Death & Dismemberment Insurance
Short-Term & Long-Term Disability Insurance!