Creation Museum Guest Services Manager

ANSWERS IN GENESIS GROUP•Idlewild, KY

1d•Onsite

About The Position

The Guest Services Manager creates and maintains a welcoming, world-class experience for all guests as they navigate the attraction. They lead a team that joyfully engages guests throughout the Museum by answering questions, resolving issues, and providing options to enhance the overall experience. This position collaborates with other ministry departments, such as Events, Exhibit Maintenance, AV and Public Safety to ensure the best possible experience for our guests. The Guest Services Manager position has a career path that will develop your spiritual and professional growth goals by managing a large staff in a God-honoring fashion to achieve great results by tackling challenges while having fun along the way. This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.

Requirements

Must agree with and be able to sign our Statement of Faith.
Maintains a personal relationship with Jesus Christ.
Regularly attends a local Bible-believing church.
Passionate about delivering exceptional guest experiences
Ability to develop relationships that produce results
Strong prioritization and planning skills
Good problem-solving skills and decision-making ability
Excellent organizational skills and attention to detail
Able to react quickly to changing priorities
Leads by example, resolves conflict and fosters teamwork
Pursues opportunities for personal and collective growth
Degree in Business, Management or related field preferred
Minimum of 2 years leadership experience
Experience in Hospitality or Customer Service preferred

Responsibilities

Promote the mission and standards of Answers in Genesis.
Create a SERVE culture environment in all work done.
Approach all tasks with a second mile mindset.
Prioritize personal integrity in all interactions and assignments.
Oversee and promote the spiritual, personal, and professional development of all team members being led.
Lead with passion, courage, trustworthiness and humility.
Actively develop and maintain a work environment that enhances the professional and spiritual growth of all team members.
Ensure scheduling of necessary staff and determine resources needed to meet service standards according to attendance forecasts.
Ensure guests understand daily programs, special events and add on experiences available.
Calibrate department to ensure proper operating standards and guest experience expectations are being met.
Perform continuous evaluation of processes to determine issues, prioritize needs and identify opportunities for improvement.
Prioritize the professional development of team members through one-on-one meetings, coaching and training opportunities.
Cultivate an environment with high levels of staff engagement and recognition.
Ensure safety of all guests and staff through strict adherence to all safety protocols, and collaboration with Risk & Safety and Public Safety departments.
Oversee the SFX theatre, planetarium, staff scheduling, payroll, and other administrative duties
And all other duties and responsibilities assigned by management.