At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! JOB DESCRIPTION Job Title: Guest Services Manager Department: Front Office Supervision Exercised: Front Office Associates Supervision Received: General Manager MINIMUM REQUIREMENTS Education High school diploma or equivalent required. Experience Minimum 3 years of progressive front office or guest services experience in a hotel environment. At least 1 year of supervisory or management experience required. Experience with hotel property management systems (OnQ, Opera, or similar) preferred. Skills and Knowledge Strong leadership and interpersonal communication skills. Excellent problem-solving, decision-making, and conflict-resolution abilities. Advanced organizational skills and attention to detail. Proficient in Microsoft Office Suite (Outlook, Word, Excel). Ability to lead by example and motivate a diverse team. Flexibility to work a variety of schedules, including weekends and holidays. JOB DUTIES Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery. Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards. Manage scheduling, payroll approvals, and daily performance evaluations. Resolve guest complaints promptly and professionally to ensure complete satisfaction. Monitor and verify accuracy in cash handling, billing, and reporting. Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency. Ensure compliance with safety, security, and brand policies at all times. Support the Director of Rooms with administrative tasks, budgeting, and operational planning. Perform additional duties as assigned by management. HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements. With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation’s premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH’s hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.