Guest Services Manager

Auberge Resorts • Waimea, HI

24d • $70,000 - $80,000

About The Position

This key role is instrumental in setting the tone for our guests and our team members to ensure the delivery of an exceptional guest experience. Will oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up. Align with the Director of Rooms and other guest services leaders to maximize hotel operations. Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same. Foster an environment that ensures consistency and a high level of guest satisfaction. Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

Requirements

• Fluency in English (speaking, reading, writing, and comprehension)
• Proficiency in Microsoft Windows applications and property management systems (Opera & ALICE Suite preferred)
• Valid US Driver's License with a clean record for the past two years
• Minimum 2 years of leadership experience in Guest Service, Front of House, or related discipline
• High school diploma or equivalent required; Bachelor's Degree preferred
• Must be legally authorized to work in the United States

Responsibilities

• Oversee, mentor and lead front office team members through all aspects of the guest journey from pre-arrival to check-out and follow-up.
• Align with the Director of Rooms and other guest services leaders to maximize hotel operations.
• Utilize tools to execute timely, thoughtful, and personalized communications and teach and train team members to do the same.
• Foster an environment that ensures consistency and a high level of guest satisfaction.
• Strive to improve guest and team member satisfaction and maximize the financial performance of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Accommodation
• Number of Employees: 1,001-5,000 employees