Assistant General Manager

Bowland, HeadPinz & FastTrax•Fort Myers, FL

17d

About The Position

FastTrax is a new construction in Fort Myers, Florida set to open Mid July.The Guest Services Manager at FastTrax Fort Myers is responsible for leading the front-line guest experience, ensuring smooth operations at the front desk, reservations, and overall customer interactions. This role requires a customer-focused leader who can drive guest satisfaction, manage a team, and oversee daily operations to create a welcoming and efficient environment.

Requirements

Minimum of 2-4 years of experience in a guest services, front desk, or hospitality management role.
Strong leadership and team management skills.
Excellent problem-solving abilities and conflict resolution skills.
Ability to work in a fast-paced, high-energy environment.
Proficiency in point-of-sale (POS) systems, reservations software, and basic financial transactions.
Strong communication and interpersonal skills.
Must be able to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Experience in an entertainment or attractions venue is a plus.

Responsibilities

Oversee all aspects of guest services, including front desk operations, reservations, and guest inquiries.
Train, mentor, and manage guest services staff to provide exceptional service and maintain company standards.
Ensure a seamless check-in and check-out process for all guests, including parties, events, and walk-ins.
Address and resolve guest concerns, complaints, and service recovery situations in a professional manner.
Monitor and optimize guest flow to minimize wait times and improve the overall experience.
Maintain accurate records of guest interactions, incidents, and feedback for continuous improvement.
Implement and uphold cash handling procedures and financial transactions at the front desk.
Collaborate with marketing and sales teams to promote memberships, gift cards, and special promotions.
Work with management to develop and implement guest service initiatives that enhance the overall experience.
Ensure compliance with company policies, safety protocols, and industry regulations.