Guest Services Manager - Mammoth Clubhouse

The Sports Facilities Companies•Wichita, KS

1d•Onsite

About The Position

Mammoth Clubhouse is a next-level "competitive social" destination redefining how people play, dine, and connect. It offers an elevated social sports experience with world class food and beverage and a unique lineup of games, including Pure Putt, pickleball, Arc Rivals, Flight Deck, Lite Linx, and Battle Bats. Mammoth Fieldhouse is a vibrant, inclusive place to work across sport, leisure, events, F&B, and guest service. The Guest Services Manager is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will build and maintain a lead database, support daily operations, and serve as an office administrator with a variety of clerical activities. Mammoth Clubhouse is proudly managed by Sports Facilities Management, LLC, part of The Sports Facilities Companies (SFC), the nation's leader in sports, recreation, wellness, and event facility management and development. SFC is nationally recognized by USA Today as a Top Workplace and is known for its entrepreneurial, team-oriented culture focused on collaboration, accountability, excellence, and service.

Requirements

Must be at least 18 years of age
Flexible work schedule nights, weekends, holidays
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills, detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and work well with others
Commitment to the safety and well-being of others

Responsibilities

Act as a liaison between the venue and the guests
Provide superior customer service
Assist with new Team Member orientation, particularly the Guest 1st Service model expectations
Assist with departmental training standard compliance, in collaboration with the management team
Support hiring process by identifying viable candidates and assisting with onboarding procedures
Create and effectively coordinate weekly Guest Services schedule
Be knowledgeable about prices, programming, and the daily venue schedule
Maintain confidentiality and discretion with guest and team member information
Professionally resolve guest concerns and complaints and/or direct to the appropriate Manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
Know and enforce the venue policies and procedures
Service as MOD & attend weekly leadership meetings
Complete special projects, daily assignments, and other duties as directed by management