Guest Services Manager - Plum Market
About The Position
The Guest Services Manager is responsible for overseeing all front-end operations for the store, ensuring an efficient and seamless Customer checkout experience. This role supervises cashiers, assistants, and baggers, providing leadership, direction, and support to maintain exceptional service standards. The Guest Services Manager also handles escalated Customer concerns, assists with complex transactions, and collaborates with other store departments to ensure smooth daily operations. Who you are: You are a confident and approachable leader who thrives in a Customer-focused environment. You are organized, adaptable, and skilled at managing multiple priorities at once. You lead by example, motivating your team to deliver outstanding service. You communicate clearly and respectfully with Customers, Team Members, and leadership. You are dependable, solutions-oriented, and committed to creating a positive checkout experience.
Requirements
- Previous supervisory or leadership experience in retail, grocery, or hospitality preferred.
- Strong knowledge of cash handling, register operations, and customer service best practices.
- Excellent communication, problem-solving, and organizational skills.
- Ability to train, coach, and hold Team Members accountable to service standards and policies.
- Flexibility to work a variety of shifts including evenings, weekends, and holidays.
- Physical ability to stand and walk for up to 4 hours without a break.
- Ability to bend and stoop to grasp objects, lift up to 50 lbs. unassisted, and push/pull carts weighing up to 100 lbs. unassisted.
Responsibilities
- Oversee all front-end operations during assigned shifts, ensuring smooth and efficient Customer flow.
- Supervise cashiers, assistants, and baggers, delegating tasks and monitoring performance.
- Provide training and coaching for new and existing front-end Team Members.
- Handle escalated Customer concerns, transaction overrides, and complex purchases.
- Ensure accurate cash handling and adherence to all financial procedures.
- Write and manage weekly front-end schedules to ensure proper staffing coverage.
- Enforce company policies and maintain high service and presentation standards.
- Hold Team Members accountable through consistent coaching and disciplinary actions when needed.
- Communicate effectively with other store departments to support operational flow.
- Provide feedback to Store Leadership regarding team performance and staffing needs.
- Uphold Plum Market’s policies, safety standards, and commitment to outstanding Customer Service.
Benefits
- Flexible Scheduling – Full-time and part-time positions available with a variety of retail shifts to support work-life balance.
- Comprehensive Training – We invest in our Team Members with exceptional training programs.
- Competitive Holiday Pay – Earn time and a half for working on five federally recognized holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.
- Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can grow with us!
- Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family.
- 401(k) with Company Match – Available after just six months.
- Team Member Discounts – Enjoy 20% off grocery purchases and 50% off Team Member meals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
101-250 employees
