Guest Services Manager

Noble House Hotels & Resorts•Key West, FL

About The Position

WE ARE Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more! OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. A day in the life... The Guest Services Manager oversees the entire guest experience. This role will execute our guest service improvement plans, i.e. breakdown of arrivals; execution of return guest policies and practices; driving guest satisfaction scores; executing amenities; working with the team on implementing and training team on Forbes service standards.

Requirements

2-5 years of hospitality experience with proven ability to drive guest satisfaction scores.
Customer Service: Exceptional guest focus, conflict resolution, and communication.
Leadership: Team building, performance management, and motivation.
Organizational: Multitasking, planning, and attention to detail.
Technical: Proficiency with hotel management software and Microsoft Suite products
Must be able to exert physical effort in lifting 5 pounds to 50 pounds on occasion
Push/Pull 50 + pounds on occasion
Endure various physical movements throughout the work area
Remain in stationary and mobile position for at least 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Must have positive attitude

Benefits

Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
Team Member parking reimbursement program
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Company-Sponsored Parking program for team members
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
Certain benefits apply only to full time employment status and introductory eligibility period applies