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Join our family! The Guest Services Manager reports to the Director of Front Office Operations, and partners closely with the leaders of Resort Operations. This role is ideal for someone who loves to collaborate and also work independently. The Guest Services Manager is responsible for overseeing the daily operations of the Front Office and Guest Services Teams including the Ranch Hands and Ranch Hosts. The Guest Services Manager is a coach and mentor to team members and entry level leaders to assist them in employing best practices to deliver unrivaled service, culture and financial results.